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Tuesday, August 24, 2010

The eight most frustrating words a consumer can hear: "Your call is important to us-please hold"- Here's a solution!


I just got off the phone after traversing the infuriating phone maze of my cable company's customer support phone line. "Press 1 for English, Press 3 for billing, Press 5 for more options"

I wish they had a "press 9 for electric shock" for the person who invented this system!

So, while I was on hold (67 minutes!) I had the opportunity to surf the web for some kind of relief for this frustration of being kept in phone limbo while I waited for anybody to finally pick up the other end so I could pay them money!
Not me- But I feel his pain

What I found was a great website created by a consumer who was as frustrated as me in getting a human to answer my question. has gathered all of the "secret phone codes" for getting to a real person as fast as possible. The site also contains the tricks of using voice prompts to accomplish the same thing. Hundreds of companies are listed from the Fortune 100 to little operations most of us have never heard of.

This kind of site could cut your wait time drastically and spare the inventor of phone limbo a few electric shocks.

Oh, what the heck: 9999999999999999999999999999. Boy, that felt good! You can feel good too by going here.

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